features again:
Outlook Integration
It is fully integrated with Microsoft Outlook! If
you want to call someone from your contact list or from any
email in you inbox, just right click and you phone on desk will
ring and you can pick it up and call. When you get incoming call
on your phone, a screen pop up will show the name of the person
calling from your outlook contacts. When
receiving a call, the user’s Microsoft Outlook contact database
is searched for a match of the caller’s phone number and prompts
on your screen the name and number of the caller. If you want to
add new Outlook journal entries of incoming or outgoing number,
users may choose to have automatically opened for incoming
and/or outgoing calls.
CRM Integration
With a few simple clicks, you can make your desk phone (hard or
soft) integrate with your web browser, to make your PC open
browser windows for sales automation system or for ticketing in
few seconds.
Voicemail:
This feature enables users to record messages for incoming calls
that are not answered within a specified number of rings, or
receive busy treatment, or are transferred directly to voice
mail. VOXAID comes with voicemail storage with storage capacity
of XXX hours and it can be retrieved from your office phone or
you can access by dialing from any remote phone or it can be
attached with your email as .WAV file or you can listen thru web
control panel or to the voice messaging system repository for
retrieval from a phone. By accessing Voice Portal from any
phone, user can listen, save, delete, pausing, skip forward or
back or reply to message or can be forwarded to one or more or
to entire group member with introductory message. Users have the
option of marking a message as Urgent or Confidential.
Voicemail Groups Voicemail
group feature lets you send the voice message to multiple people
or a group of people, e.g. marketing, administration, finance,
operation etc. Just dial the number of your group, and leave a
message and everyone in the group gets your new message.
Voicemail to Email
You can receive your voicemail as a email via .wav file attached
to your email with a few click of mouse without configuration
POP3, SMTP, IMAP or Exchange. If available, the caller’s name
and number are also included in the e-mail subject line.. Voice
mail may be forwarded to email on an ad-hoc or continuous basis,
giving the user an easy-to-manage unified messaging system.
Hot Desk
With VOXAID Hot desk feature your employees will have their
extension and voicemails following them from desk to desk. This
feature is useful when you have more employees in your office
than desk and phones.
Music-on-Hold
Our product comes with multiple audio channels and can play
different audio to different class of caller on hold. By
uploading an MP3 file using web control panel, your caller will
hear your favorite tune while on hold. Administrators can upload
an audio file (.wav file containing music, advertising, promo,
etc.) onto the system to be broadcast to held parties. This
service can also be used in conjunction with the other services
like Call Hold, and Call Park.
Scheduler
You can customize different messages at a different time or even
entire different call menu for weekends or holidays. Create a
scheduler and apply it and it will make your phone work for you
in your absence.
Paging / Parking
This feature supports system-wide paging and single phone
intercom (check the phone models supporting for paging) or
unlimited parking of calls simultaneously.
Call Park - Enables
a user to hold a call and to retrieve it from another station
within the group. To park a call, a user presses the flash hook
and dials the call park feature code. The call is parked and the
caller is held. To retrieve the call, the user goes to any phone
in the group and dials the call retrieve feature code, followed
by the user’s extension. The call is retrieved and connected to
the retrieving user.
Loudspeaker Paging - Enables
users to access an intercom paging system by dialing an
extension within the group.
Analog & IP Phones
VOXAID supports all analog and various IP phones. It also
supports message waiting indicator on IP phone and on analog
phone uses stutter-tone to indicate voicemail waiting. Analog
phones support multiple call appearances via call-waiting
flash-hook.
Ring-all (Blast Group)
With this feature, one inbound call and it rings all phones, of
course the first one to pick gets the call. You can also
configure which phones goes to blast group.
Simultaneous Ring (Personal )- Simultaneous
Ring enables users to have multiple phones ring simultaneously
when any calls are received on their phone number, e.g. calls to
a user’s desk phone could also ring the user’s mobile phone, in
case the user is not at his desk. The first phone to be answered
is connected.
Call Forwarding
Users can use their personal Web Control Panel to enable call
forwarding to either an internal extension or to an external
number.
Call Forwarding Selective - Automatically
forward your incoming calls to a different phone number with
pre-defined criteria, such as the phone number, time of day or
day of week, are met.
Name Directory
Once pre-configured by spell-by-last-name one can simply spell
first three letters of the party’s last name and it
automatically connects to requested extension.
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