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Again,please tell me what You like best of those features:
Custom Caller-IDs
You can customize outbound caller-ID, block, reveal or change
caller-ID of every extension in office
Calling Group ID
Provide the name and number of the group (or company) for
outgoing calls from users in the group, rather than providing
the user’s own name and number.
DIDs
When you have more employees than your phone number you can
simply assign any incoming call to an employee with just one
click of mouse and it’s that easy..
VoIP-ready
With our VoIP enabled network you can save on long distance and
international calls. We can provide you low cost and high
quality VoIP service. Opt for our VoIP inter-office and
intra-office or telecommuters to make communication totally
free.
PSTN Fallback
In case of interruption or your Internet service goes down PSTN-Fallback
features immediately switches your system into PSTN mode. It can
run on PSTN mode only if you desire.
Telecommuters
With the help of softphone an employee can still be in touch
with his extension number and office while traveling outside the
office or between the offices. You can answer your extension
from outside you office thru softphone or even cell phone.
Branch Office & Telecommuter Support
By just getting low cost server for each of you office and
configuration thru control panel you can link your server and
can make free office-to-office calling and call forwarding to
any extension in your linked server network via VoIP.
Web Control Panel
Web Control Panel feature comes in two interface (i)
administrator to manage remotely and (ii) individual user to
manage their personal configurations from remote.
Plug and Play
With pre-configured according to your order it is just a matter
of plug and play and your system is up once you plug in your
office for the fist time. Before shipping we configure and test
at our in-house so that it’s just a matter of plug and play at
your end.
Powerful Reporting
With the extensive feature of powerful reporting, one can view
call logs for all extensions in real time with search and filter
parameters from web admin panel. If you are using our VoIP
network we can provide real time billing so that you can view
how much you’re spending on telephone. With Web User Panel one
can look at his call and also can return calls by just clicking
on it.
Call Center Capabilities
Enables business groups to set up a basic call center with
incoming calls received by a single phone number distributed
among a group of users or agents.
Call Intercept
Enables group administrators to intercept calls routed to a
non-working internal line with informative announcements and
alternate routing options. The service may be assigned to an
individual user’s phone number (e.g., when he is not in the
office) or it can be assigned to all the members of the group.
Call Pickup
This feature enables a user to answer any ringing line within
their pick-up group. A pick up group is a group
administrator-defined set of users within the group, to which
the call pickup feature applies. To pick up a ringing call, a
user dials the call pick up feature code. The user is then
connected to the caller. If more than one line in the pick up
group is ringing, the call that has been ringing the first is
answered. Users can also execute call pickup via a web
interface.
Hunt Groups
Hunt Groups allow users within a group to be included in a
specified sub-group to handle incoming calls received by an
assigned Hunt Groups phone number.
Phone Status Monitoring
Ability to monitor the phone status of users within a group
(busy, idle, do not disturb).
Call Capacity Management
The Call Capacity Management feature enables service providers
to limit the call traffic associated with individual groups by
limiting the number of simultaneous calls that can be made to or
from a customer premise.
Call Trace
This feature enables a user to request that a call they have
received to be automatically traced by dialing a feature access
code after the call.
Call Waiting
Answer a call while already on another call.
Full Featured A.C.D. (for call centers only)
Automatic Call Distribution (A.C.D.) allows you to route
incoming calls to your Users/Agents in many ways like first to
pick gets the call, ring who has fewest calls or least recently
called, ring in order/memory, ring one person at a time or ring
a random person, etc. The GUI has a separate window for
monitoring and managing the ACD queues. This shows the number of
agents on duty and available, the number of unanswered calls in
the queue, and the average and maximum wait times. The current
status of these statistics is shown, along with a rolling
average over several time periods.
Unlimited Call Queues (for call centers only)
You can extensively manage your call queues, priorities call of
user/agent, personalized audio announcement; hold time limits so
that the caller does not remain in your queue for long time,
assign length of time before the same person is called again,
setting caller limit to keep the queue volume manageable. Each
queue comes with a variety of options:
Skills-based Routing (for call centers only)
You can assign queue of call according to your priority i.e pass
on more call to your star performer and less to under performer.
It also has additional layer of prioritization based on agent
order so that you can have similarly skilled agents who receive
calls in an ordered round-robin fashion.
Graphical Queue Reports (for call centers only)
You can view complete graphic based reporting like abandoned
calls, completed calls, hold time, average call length, agent
productivity, etc. and at the same time view the graphs of call
completion on hourly and weekly basis.
Agent Call Recording /Monitoring / Barge-In (for call
centers only)
With this feature you can choose an agent, and select a number
of calls to record and will then record this specified number of
calls and automatically stop recording when the limit is
reached. Call center supervisors and managers may monitor calls,
and may optionally record calls, or barge in to calls
"on-the-fly" as needed. When monitoring calls, other supervisors
and managers can see at a glance on the graphical user interface
which calls are already being monitored. With call recording,
management may record all calls on a per user basis, or they may
start and stop recording during specific calls. With call
"barge-in," supervisors may easily join a call in progress to
lend advice or clarification.
Multiple Auto-Attendants (for call centers only)
Multiple Auto-Attendants feature directs calls to a different
numbers for different departments.
Upload Voice Prompts (for call centers only)
This feature gives you the ability to upload highly professional
pre-recorded voice prompts when simple recordings from your
phone (Standard Edition) just won't do.
Alarm Limits (for call centers only)
The call center manager or supervisor can set alarm limits so
they will be instantly notified when the number of calls in the
ACD queue exceeds a specified limit, or when the average wait
time is greater than the defined limit.
Computer Telephony Integration (CTI) (for call
centers only)
Computer Telephony Integration is the ability of the phone
system to interact with the company or employee computer
system(s). An IP-based phone system is particularly well suited
for CTI. VOXAID Phones uses CTI to communicate with Windows,
Linux and UNIX applications.
